Vellure Pure

Skincare Makeup Hair Care Bath & Body Beauty Tools

Bestseller

SmoothFast™

Get smooth, shiny, salon-looking hair in just minutes — without the hassle.

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Bestseller

V-Face Lifting Massager

Feel more confident with smoother, firmer-looking skin and a more sculpted facial appearance.

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Find your perfect fit

Discover the best of both worlds

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At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.

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Frequently asked questions

Returns & Refund Policy

Returns

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return:

The item must be unused and in the same condition that you received it;
The item must be returned in its original packaging;
Proof of purchase must be provided.

Non-Returnable Items

The following items cannot be returned:

Personalised products;
Intimate or hygiene-related items;
Sale or clearance items;
Gift cards.

Return Process

To start a return, please contact us at:

contact@vellurepure.com

Please include:

Your order number;
Full name;
Reason for the return;
Photos of the item (if it arrived damaged or incorrect).

Our team will respond with return instructions within 2 working days.

Return Shipping Costs

If the item arrived damaged, defective, or incorrect, we will cover the return shipping costs.
For returns due to a change of mind, the customer is responsible for the return postage costs.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to the original payment method;
Please allow 5–10 working days for the refund to appear, depending on your payment provider.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the courier.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, the order may already be processed or dispatched.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.